Warranty Eligibility

Roving Blue warranties apply exclusively to the Customer or Original Owner (the individual who purchased the product for personal use), also referred to as the End User. These warranties are not transferable to any other entity.

Warranty Period

The warranty period begins on the original purchase date of the product. To obtain warranty service, you must provide the original proof of purchase and ensure that the serial number affixed to the product is intact and legible.

Coverage

The warranty covers defects in materials and workmanship. However, it may not extend to consumable items included with or in the product, which might have reduced or no warranty period. Physical damage is not covered by the warranty, although repair services are available on our products page.

Warranty Procedure for Our Products:

If you haven’t already, register your product using this form.

If you purchased directly from Roving Blue, we have already done this for you.

Try Some Troubleshooting Steps:

Use a different charging cord AND a different power source. Allow the pen or cap   to charge overnight, even if the red charge light dims, turns off, or changes to green (charging behavior may vary by model year).

Test the devices using plain tap water—not filtered or bottled water. If the pen still does not work or functions only for a few discharges its time to contact us.

Contact Customer Service:

Email info@rovingblue.com to request an RMA (Return Merchandise Authorization) number.

Typical Warranty Resolutions:

If your pen is less than a year old:

You may order a new pen immediately, and we will credit the purchase once the defective pen is received.

Alternatively, return the pen for a replacement or refund. A mailing label will be provided, and you can use the box your new pen arrives in to return the defective one. 

Ship to:

Roving Blue Warranty Team

c/o Gain Control

1070 Glenbrook Drive

Pulaski, WI 54162

If your pen is over a year old:

Return the pen, and upon receipt, you will receive a $50 coupon toward the purchase of a new pen.

Warranty Procedure for Ozo-Pod™ Products:

Register Your Pod:

Register your pod using this form. If purchased directly from Roving Blue, we have already done this for you.

Testing the Pod:

Test the pod using plain tap water, not filtered or bottled water. If the water is exceptionally pure, try adding a pinch of baking soda to improve conductivity.

Contact Customer Service:

Email info@rovingblue.com or call 855-492-8375. Our team may guide you through additional troubleshooting steps, such as checking the power supply. If the issue persists, an RMA number will be issued.

Warranty Resolutions:

If your pod is less than a year old:

You can order a new pod, and we will credit the purchase after receiving the original pod back from you.

Alternatively, return the pod for a replacement. A mailing label will be provided, and you can use the box your new pod arrives in to return the defective one. 

If your pod is over a year old:

Return the pod, and upon receipt, you will receive a $50 coupon toward the purchase of a new pod.