Returns & Warranty Information | Roving Blue® Water Purifiers
At Roving Blue®, we stand behind our products and want you to be completely satisfied with your purchase. If you are not, we make returns and warranty claims as simple as possible.
30-Day Satisfaction Guarantee
We offer a 100% satisfaction guarantee on all Roving Blue® products. If you are not satisfied for any reason, you may return your product within 30 days of receipt for a full refund—no questions asked.
Return Conditions:
- The item must be returned in its original packaging, including all accessories.
- A proof of purchase (order confirmation or receipt) is required.
- Customers are responsible for return shipping costs unless the item is defective or an error was made on our end.
To initiate a return, please contact us at info@rovingblue.com with your order details.
0-Day Satisfaction Guarantee
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Roving Blue® 1-Year Warranty
All Roving Blue® products come with a one-year warranty covering defects in materials and workmanship. If your product develops an issue due to a manufacturing defect, we will repair or replace it at no cost to you.
Warranty Eligibility
- Applies to the original owner (not transferable).
- Proof of purchase and an intact serial number are required.
What’s Covered?
✔ Defects in materials and workmanship.
✔ Malfunctioning electronic components (excluding damage from misuse or accidents).
What’s Not Covered?
❌ Normal wear and tear.
❌ Damage from misuse, modifications, or neglect.
❌ Lost or stolen products.
How to Request Warranty Service
📩 Email info@rovingblue.com with:
- A brief description of the issue.
- Photos or a short video (if applicable).
- Proof of purchase.
We will respond promptly with troubleshooting steps or an RMA (Return Merchandise Authorization) number if needed.