Product Repair Service - You Ship to Us
Cost: $25.00 (plus parts, tax excluded)
📦 Want to fix your Roving Blue® product without the fuss of emailing back and forth?
Choose this service if you're comfortable printing your own shipping label and covering the shipping cost to us.
If you'd prefer that we email you a prepaid return label instead, please select our "We Ship to Us" service.
🔍 What's Included:
Having issues with your device? Whether it’s a loose wire, faulty switch, cracked housing, or simply needs a deep clean, our technicians will inspect your unit and perform basic repairs for a flat $25 service fee (plus the cost of any replacement parts).
🛠️ If We Can Fix It:
- We’ll repair it and ship it back to you.
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Common repairs include:
- Loose or disconnected wires
- Faulty switches
- Failed AC adapters
- Cleaning and recalibration
❌ If It's Beyond Repair:
Don’t worry—we’ll contact you with options:
- A gently used replacement from our "returns" pool (not new, but fully functional and discounted)
- Or a deep discount on a brand-new unit
🚚 How It Works:
- Complete your checkout.
- Carefully pack your unit with protective padding.
- Include a printed copy of your order confirmation in the box.
- Ship your package to:
Gain Controll, LLC
Attn: Roving Blue Service Dept.
1070 Glenbrook Dr, Suite 1
Pulaski, WI 54162, USA
📬 Outside the U.S.? Contact us for a quote—actual return shipping will be charged based on your location (we don’t mark it up).
✅ What to Expect:
- You'll receive an email confirmation once your unit arrives.
- Please allow up to 5 business days for evaluation and a response.
That’s it—easy peasy!