Roving Blue

Warranty Registration

All Roving Blue warranties apply to the Customer or Original Owner (the individual who purchased the product for their own use) also referred to as the End User; and are not transferable to any other entity.

The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.

The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.

Warranty Procedure for O-Pen Products:

1. If you have not already done so, please register your pen on the form on right.

2. Use a different charge cord AND a different charge source, and allow to charge overnight, even if the red charge light dims, turns off, or changes to green (this differs with different pen models and when you purchased your pen).

3. Use plain tap water to test the pen, not filtered or bottled water.

If your pen still will not work for more than a few discharges:

4. Contact customer service at warranty@rovingblue.com and Request an RMA number.

5. If your pod is less than a year old, you have two options:

a. Order a new one on the website and once we receive the damaged one, we will refund the new purchase, or

b. We will send you a postage paid return label. Once we receive the damaged pod, we will ship you a new one.

6. If your pen is less than a year old, you have two options:

a. Order a new one on the website and once we receive the damaged one, we will refund the new purchase, or

b. We will send you a postage paid return label. Once we receive the damaged pen, we will ship you a new one.

If your pen is over 2 years old you may return it, when we receive it we will send you a coupon for $50 off the price of a new pen.

Warranty Procedure for Ozo-Pod Products:

1. If you have not already done so, please register your pod on the form on right.

2. Use plain tap water to test the pod, not filtered or bottled water.

3. Contact customer service at warranty@rovingblue.com and Request an RMA number.

4. If your pod is over one year old, but less than 2 years old, you will box the pod with the RMA number in the box, and return it to:

Roving Blue, Inc.
Warranty Dept.
5220 St. Patricks Rd
Lena, WI 54139

Upon receipt, we will send you a new pod.

5. If your pod is less than a year old, we will send you a new pod in a box with a postage paid return label. Please use the box your new pod was sent in to return it.

If your pod is over 2 years old you may return it, when we receive it we will send you a coupon for $50 off the price of a new pod.

Water Warranty Registration
First Name:
Last Name:
Address:
City:
State/Province:
PC/ZIP:
Country:
E-mail Address:
Phone: Ex: (123)123-1234

Model:
Serial Number:
O-Pen:
located on the inside corner of the box, next to where the lid is attached.
O-Pen Silver:
Located inside the lip of the box
O-Pen Tactical Black:
Located on the inside of the pen clip
Ozo-Pod & Ozo-Go:
For Ozo-Pods with the logo, located to the right of the Roving Blue logo (small number). If the Ozo-Pod has no logo, your warranty date field will suffice to register the device.
MVP-A:
Located on the faceplate label with instructions.
Retailer/Place of Purchase:
Date of Purchase: